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GENERAL TERMS & CONDITIONS

 

Purchasing from The Source Bulk Foods indicates that you accept the following Terms & Conditions.

ACCOUNT DETAILS

 

You must ensure your account details are kept up to date. Any changes to your details must be updated through our site or you can contact us to update personal details. Any error in delivery or through transactions occurring due to incorrect details supplied will not be our responsibility.

The Source Bulk Foods considers registration information private, the safekeeping of your username and password are your responsibility. We are not liable for any unauthorised use of your username and password.

PRICING

 

The Source Bulk Foods is passionate about providing premium products at competitive prices.  Prices can and do change regularly. Our website is constantly updated as price changes are received from our suppliers.  All of our prices are in Pound Sterling (GBP) and prices are inclusive of Value Added Tax (VAT).

The prices reflected on this website may differ to the prices in our stores.

PRODUCT AND MEDICAL DISCLAIMER

 

Not all of the products reflected on this website are available in all of our stores. If you are after a particular product and wish to buy it from your nearest store please contact them to find out if the product you are after is in stock.

While we do our best to ensure our information is correct and up to date we cannot take responsibility for any inaccurate information or misrepresentation of materials on our website. Any medical advice on the website is not intended to replace a one-on-one relationship with a health care professional therefore you should always ensure you speak to your healthcare professional before making medical related decisions or making changes to your diet.

The Source Bulk Foods cannot warrant the accuracy of this information on its website. We strongly advise you do your own research on products you are purchasing and consuming. We strive to ensure information is correct and up to date however; we take no responsibility for inaccurate information provided.

We aim to have current pictures of our products on the website however at times, the picture of the goods on the The Source Bulk Foods online store may differ from the goods actually supplied to you.

With respect to products sold on the site in no event shall The Source Bulk Foods, its directors, officers, employees and representatives be liable for any direct, indirect, consequential, special, exemplary or other damages related to the products sold.

ALLERGEN ALERT

 

Although we take great care to separate and pack all products carefully, the food sold in our stores may have been stored with other products that contains allergens, traces of allergens or bi-products of the following: peanuts, nuts, tree nuts, sesame seeds, seeds, soybeans and soy products, egg, pollen and bee products, preservatives, gluten and cereals containing gluten, wheat, rye, barley oats, spelt, dairy, fish, crustacea, and other products that may behave as allergens to certain people.

Also, where possible, we have tried to ascertain with our manufacturers that proper segregation, hygiene and cleaning procedures are in place to prevent accidental cross-contamination. Unfortunately, these things are beyond our control as much as we try to minimise them.

No allergen or nutritional information on our website should ever be considered a guarantee, but simply a best faith effort to serve our customers.

REFUND POLICY

 

We strive to ensure all our customers are 100% satisfied with our products and service so please let us know within 48 hours of completing your order if you have received a damaged product or incorrect item.

We will always aim to refund the amount of the product or replace it in your next order and are happy to resolve any issues with you. We will not refund purchases of food where you have changed your mind or purchased the incorrect item.

Exchanges

 

As we sell bulk food and most of our items are not conventionally packaged it is often hard for us to offer you an exchange on an item.  Please contact us and we will let you know if there is anything we are able to do to assist you in your request.

You will be responsible for the cost of freight when sending back the goods you wish to exchange.

Packaging

 

The Source Bulk Foods is passionate about the environment. As we sell bulk food and goods please be aware that most of our items are not conventionally packaged.

Products for delivery are packed in biodegradable and compostable unbleached Eco paper bags made from sustainably sourced materials. The bags are lined with a 100% plant based film (PLA) which is made from natural starch derived from plants such as corn and sugar cane.

Our product bags have a tin-tie close, so no sticky tape is needed to seal the bags. The bags can be re-used for lunch boxes or storage before final compost. To compost the bags remove the tin tie first. You can reuse the tin-tie in the kitchen.

Wherever possible we try to minimise waste and the use of plastic. However when sending items across the UK it is also important that your goods arrive safely. When necessary we also use a a compostable recycled cardboard ‘bubble’ wrap; products are then packed into cardboard boxes made from recycled materials.

The only exception to compostable packaging in our online deliveries is our cleaning liquids and some personal care products, these are sent in a recyclable or reusable plastic container. This is for safety, rather than having glass in the bathroom.  We send our honey, cooking liquids and oils in glass jars/bottles.

By ordering on this site you agree to have us pack the goods the best way we see fit. We are always striving to reduce our waste and footprint as well as continually improving the way we do things.

Out of Stock Items

 

We do our best to make sure our website reflects the products that are in stock, but since stock levels are constantly changing and there may be unforeseen delays from suppliers, sometimes the product you order may not be available. If this is the case we will contact you and offer an alternative or a refund on that particular product or ask you if you wish to wait for your order to be sent once the product is received.

We apologise if this happens and appreciate your understanding.

Missing Items

 

If an item is missing from your order and you have not been notified that it is out of stock please notify us within 48 hours.  You will need to email a copy or image of your invoice for the funds to be credited to your account for your next purchase or before a full refund is offered. Please ensure to check your order against the invoice as soon as your order arrives.

We cannot issue refunds, replacements or store credits for items missing or damaged if more than 48 hours has lapsed after your order was delivered.

Changes to Terms and Conditions

 

We may change our terms and conditions at any time and these will come into effect immediately after posting onto website. You agree to be bound by these changes in terms and conditions and recommend you check them regularly to stay informed.

GENERAL TERMS
& CONDITIONS

GENERAL TERMS & CONDITIONS

 

Purchasing from The Source Bulk Foods indicates that you accept the following Terms & Conditions.

ACCOUNT DETAILS

ACCOUNT DETAILS

 

You must ensure your account details are kept up to date. Any changes to your details must be updated through our site or you can contact us to update personal details. Any error in delivery or through transactions occurring due to incorrect details supplied will not be our responsibility.

The Source Bulk Foods considers registration information private, the safekeeping of your username and password are your responsibility. We are not liable for any unauthorised use of your username and password.

PRICING

PRICING

 

The Source Bulk Foods is passionate about providing premium products at competitive prices.  Prices can and do change regularly. Our website is constantly updated as price changes are received from our suppliers.  All of our prices are in Pound Sterling (GBP) and prices are inclusive of Value Added Tax (VAT).

The prices reflected on this website may differ to the prices in our stores.

PRODUCT AND
MEDICAL DISCLAIMER

PRODUCT AND MEDICAL DISCLAIMER

 

Not all of the products reflected on this website are available in all of our stores. If you are after a particular product and wish to buy it from your nearest store please contact them to find out if the product you are after is in stock.

While we do our best to ensure our information is correct and up to date we cannot take responsibility for any inaccurate information or misrepresentation of materials on our website. Any medical advice on the website is not intended to replace a one-on-one relationship with a health care professional therefore you should always ensure you speak to your healthcare professional before making medical related decisions or making changes to your diet.

The Source Bulk Foods cannot warrant the accuracy of this information on its website. We strongly advise you do your own research on products you are purchasing and consuming. We strive to ensure information is correct and up to date however; we take no responsibility for inaccurate information provided.

We aim to have current pictures of our products on the website however at times, the picture of the goods on the The Source Bulk Foods online store may differ from the goods actually supplied to you.

With respect to products sold on the site in no event shall The Source Bulk Foods, its directors, officers, employees and representatives be liable for any direct, indirect, consequential, special, exemplary or other damages related to the products sold.

ALLERGEN ALERT

ALLERGEN ALERT

 

Although we take great care to separate and pack all products carefully, the food sold in our stores may have been stored with other products that contains allergens, traces of allergens or bi-products of the following: peanuts, nuts, tree nuts, sesame seeds, seeds, soybeans and soy products, egg, pollen and bee products, preservatives, gluten and cereals containing gluten, wheat, rye, barley oats, spelt, dairy, fish, crustacea, and other products that may behave as allergens to certain people.

Also, where possible, we have tried to ascertain with our manufacturers that proper segregation, hygiene and cleaning procedures are in place to prevent accidental cross-contamination. Unfortunately, these things are beyond our control as much as we try to minimise them.

No allergen or nutritional information on our website should ever be considered a guarantee, but simply a best faith effort to serve our customers.

REFUND POLICY

REFUND POLICY

 

We strive to ensure all our customers are 100% satisfied with our products and service so please let us know within 48 hours of completing your order if you have received a damaged product or incorrect item.

We will always aim to refund the amount of the product or replace it in your next order and are happy to resolve any issues with you. We will not refund purchases of food where you have changed your mind or purchased the incorrect item.

This section is removed from the front-end. Set the title to this to “re-enable”. Old Title is below.

ORDER CHANGES
& CANCELLATIONS

ORDER CHANGES & CANCELLATIONS

 

Should you wish to change or cancel an order please contact us immediately and we will try to rectify or cancel the order if possible.

As we strive to process orders quickly, there is only a brief period of time during which you may change or cancel an order. All orders are automatically processed on our secure merchant facility and this process incurs irreversible fees. If you wish to cancel an order, a full refund will be issued, minus any transaction and/or other applicable fees incurred by The Source Bulk Foods due to the cancellation of your order.

If you should make a mistake when ordering, please contact us immediately and if your order has not been packed or dispatched we will always do our best to accommodate your request.

Exchanges

Exchanges

 

As we sell bulk food and most of our items are not conventionally packaged it is often hard for us to offer you an exchange on an item.  Please contact us and we will let you know if there is anything we are able to do to assist you in your request.

You will be responsible for the cost of freight when sending back the goods you wish to exchange.

Packaging

Packaging

 

The Source Bulk Foods is passionate about the environment. As we sell bulk food and goods please be aware that most of our items are not conventionally packaged.

Products for delivery are packed in biodegradable and compostable unbleached Eco paper bags made from sustainably sourced materials. The bags are lined with a 100% plant based film (PLA) which is made from natural starch derived from plants such as corn and sugar cane.

Our product bags have a tin-tie close, so no sticky tape is needed to seal the bags. The bags can be re-used for lunch boxes or storage before final compost. To compost the bags remove the tin tie first. You can reuse the tin-tie in the kitchen.

Wherever possible we try to minimise waste and the use of plastic. However when sending items across the UK it is also important that your goods arrive safely. When necessary we also use a a compostable recycled cardboard ‘bubble’ wrap; products are then packed into cardboard boxes made from recycled materials.

The only exception to compostable packaging in our online deliveries is our cleaning liquids and some personal care products, these are sent in a recyclable or reusable plastic container. This is for safety, rather than having glass in the bathroom.  We send our honey, cooking liquids and oils in glass jars/bottles.

By ordering on this site you agree to have us pack the goods the best way we see fit. We are always striving to reduce our waste and footprint as well as continually improving the way we do things.

Out of Stock
Items

Out of Stock Items

 

We do our best to make sure our website reflects the products that are in stock, but since stock levels are constantly changing and there may be unforeseen delays from suppliers, sometimes the product you order may not be available. If this is the case we will contact you and offer an alternative or a refund on that particular product or ask you if you wish to wait for your order to be sent once the product is received.

We apologise if this happens and appreciate your understanding.

Missing Items 

Missing Items

 

If an item is missing from your order and you have not been notified that it is out of stock please notify us within 48 hours.  You will need to email a copy or image of your invoice for the funds to be credited to your account for your next purchase or before a full refund is offered. Please ensure to check your order against the invoice as soon as your order arrives.

We cannot issue refunds, replacements or store credits for items missing or damaged if more than 48 hours has lapsed after your order was delivered.

Changes to
Terms and Conditions

Changes to Terms and Conditions

 

We may change our terms and conditions at any time and these will come into effect immediately after posting onto website. You agree to be bound by these changes in terms and conditions and recommend you check them regularly to stay informed.

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